Website Booking & Purchase Terms
Effective September 21, 2026
These terms apply to services and packages purchased directly through the Scroll & Story Media, LLC website or online booking pages. If a service has a separate signed contract, that contract will take priority if anything conflicts with these terms.
1. Your Booking
Your purchase includes the service, session length, and deliverables described on the applicable booking or checkout page.
Your appointment is reserved once payment has been completed and you receive a booking confirmation.
2. What Your Purchase Includes
Each service is designed around the details listed on its booking page.
For a Content Brainstorm Session, your purchase includes a 60-minute virtual brainstorming session and a follow-up summary of the ideas and direction discussed. Because every business and conversation is different, Scroll & Story Media does not promise a specific number of ideas.
Services such as scriptwriting, filming, editing, posting, content calendars, or ongoing support are not automatically included. If you need help bringing your ideas to life after the session, Scroll & Story Media will be happy to discuss additional services separately.
3. Payment
Full payment is required at the time of booking. A session or service is not confirmed until payment has been received.
4. Cancellations and Rescheduling
You may cancel or reschedule your appointment with at least 24 hours’ notice.
Cancellations made at least 24 hours before the scheduled start time are eligible for a refund. Cancellations made with less than 24 hours’ notice are nonrefundable.
If Scroll & Story Media needs to cancel or reschedule, you may choose a new available time or receive a full refund.
5. Late Arrivals and Missed Appointments
A 15-minute grace period will be provided for virtual appointments. If you arrive late, your appointment will still end at the originally scheduled time so that other commitments are not affected. Additional time is not guaranteed.
If you have not joined or contacted Scroll & Story Media within 15 minutes of the scheduled start time, the appointment will be considered missed. The payment will be nonrefundable, and a new appointment will require a new booking and payment.
6. Preparation and Technology
Please provide any requested information, links, or background details at least 24 hours before your appointment and arrive with a working internet connection and device.
Scroll & Story Media will still provide the service using the information and time available. However, arriving without the requested preparation, experiencing a client-side technical issue, or choosing not to participate fully does not extend the appointment or qualify the purchase for a refund.
If a technical issue caused by Scroll & Story Media prevents the service from being provided, the appointment will be rescheduled at no additional cost.
7. Ideas and Results
Scroll & Story Media provides creative ideas, recommendations, and direction based on the information available at the time of the service. You are responsible for deciding which ideas to use and how to implement them.
Specific results, including views, engagement, followers, leads, sales, or revenue, cannot be guaranteed.
You may use the ideas created specifically for your business. Scroll & Story Media retains ownership of its general creative methods, processes, and frameworks.
8. Recording and Privacy
You may record a session for your own internal reference. Please advise Scroll & Story Media at the beginning of the appointment if you intend to record.
Recordings may not be publicly posted, sold, distributed, or used to teach or train others without written permission from Scroll & Story Media.
Scroll & Story Media will not record a session without informing you first.
9. Agreement
By completing a purchase and confirming that you agree to these terms, you acknowledge that you have read and accepted them.